LateRooms.com, booking a last minute hotel room

I recently went to Rome for three days and unbelievably didn’t book a hotel room until about five hours before the flight. Normally I am fairly good at sorting things like this out well in advance, but on this occasion it just wasn’t possible.

So I was recommended a visit to http://www.laterooms.com which turns out to be a gold mine of information (thanks Matt)! As a visitor to the site you simply put in the country and area you wish to visit – I entered ‘Trevi, Rome’ and got a long, long list of al the available rooms I could book. Narrowing all this down took a while, not because the site’s filters are no good, but because I didn’t really know where I wanted to stay or at what kind of hotel. I managed to get it to about five choices, and then went simply for location.

Not ever having stayed in Rome before I wasn’t sure what to expect from the area I had selected – it was within walking distance of the Trevi Fountain, Pantheon, Colosseum and many more sights, and had a metro stop very close by as well for those trips further afield.

It turned out to be a very good choice! The Hotel St, Moritz is certainly not going to win awards for splendour or sophistication, but you couldn’t want for a more friendly staff (all spoke good English) and the accommodation was perfectly good enough. The hotel itself is located on Vai Nazionale – a fairly main road in Central Rome, and to find the hotel means going through a set of solid wooden doors, ascending two flights of stairs and going through a door… all a bit different to any other hotel I have ever stayed at.

Nonetheless, despite not having a luxurious bar or dining room, this hotel was ideally located and gave us exactly what we needed – a base to explore from. On the last day in Rome we were not due to fly out until 9pm, which would normally mean checking out of the hotel and wandering around with luggage for hours on end. However, the hotel were able to look after our bags for us until we returned at about 6pm, whereupon they kindly booked us a taxi to the airport. This kind of personal service is probably available from lots of places, but it was unexpected and we were very pleased to be offered it.

So, would I use the hotel again? On balance, it was well located, had friendly staff, the rooms were clean and tidy, it was peaceful and had good service. The breakfasts were basic and there were no real facilities to mention, but yes – it is worth going back to if you want to explore Rome. If you want a luxury hotel with bars and restaurants, etc, then don’t look here – but *do* spend some time on the laterooms.com web site!

As a sample of what Rome contains, here is a web gallery of a few images I took whilst there. Note the weather on the first two days was really, really good – hot enough for T-shirts, certainly! In fact, I almost got sunburn whilst sitting at a cafe outside the Pantheon. Day three was a different matter, a lot wetter, but no less fun all the same!

Holiday in the Maldives

This summer we were looking for a break to just simply stop working and relax. As ever, lastminute.com came up trumps and we found ourselves heading to the Maldives and a tiny resort called Ranveli Village.

What a gem of a place! If you want two relaxing weeks doing nothing except sun bathing, snorkling and some very, very good diving you can do no better, IMO.

The staff were all exceptionally polite and friendly and whilst it was monsoon (and we did get a couple of big storms) the weather was excellent.

Food and drink were top quality as well (although I don’t usually have maple syrup on pancakes – the Shrove Tuesday kind – which was a new thing). Best of the bunch was Friday night which was ‘maldivian Night’ – all local foods served by waiters in local costume. It was excellent!

Snorkling with sharks, turtles, octopus and watching clown fish (like Nemo), parrot fish and tuna amongst a huge variety of others was, simply, breath taking.

If ever you get a chance, go there! Do take some sunscreen though – I got burnt on day 1, which was a bit of a downer…

M11 Hold up, M11 Traffic Jam, M11 Delay, Essex Police Errors, M11 Van fire – Part 2.

If you have read this blog before you may well remember the entry about being stuck in a traffic jam on the M11… you may even have left a comment about it on here. I complained to the Highways agency about the appalling way we were treated, and I may make the complaint more formal yet.

It took a bit longer than the ten working days that they said it would take for me to get a reply, and I had to send in another email to get a response, and sadly, the response I got was as formulaic as you would expect. This is faceless bureacracy at its best… don’t get me wrong, it reads as if the Highways Agency do in fact accept responsibility for the muck-up, but you can’t get to a single person being held accountable. All I would like at this point is for one person to stand up and say “yes – it was my job to get thsi organised on the day and I didn’t manage it too well”. We all make mistakes, and we all struggle to get otehrs to do their jobs from time to time. Clearly there was a lot of struggling going on that day! I am assuming here that teh police didn’t think the weight of traffic on a Saturday was going to be sufficient to emrit closing a junction, or putting up some warning signs… or that the police had to await a direct order from the relveant officer in the Highways Agency. I don’t think the police can be absolved of all blame here, since they should have been able to see what was going on as well as we could.

If you missed it the original posting about this is here

If you click on the icon for this blog entry it will open in a new window at full size so you can see what the HA sent back to me.

Not particularly impressive is it? We really ought not to be treated like this by anyone, did we?

If you would like to let me know if you were stuck in that jam (or any other, come to that) and you want to have an input to a letter I write to the Highways Agency next, just leave a comment – but leave your name as well!

M11 Hold up, M11 Traffic Jam, M11 Delay, Essex Police Errors, M11 Van fire

Were you on the M11 in Essex on 25th February 2006, travelling either north or south bound? Did you get on to the motorway easily enough, only to find a few miles later that it was gridlocked? Did you, like me, sit there for over five hours and wonder why Essex Police had allowed you on to the motorway in the first place? BBC news reported it as this, but it is a woefully inadequate description when you were part of it.

In the small hours of Saturday morning (25th Feb) there was a broken down lorry between junctions 7 and 6 (southbound). That’s between Harlow and the M25. A van came along to sort it out, but there was a fire (for whatever reason). The van happened to be carrying gas canisters and these are pretty dangerous when they get hot. As far as I can tell from radio reports, the breakdown happened at about 6am or so, and the fire was shortly after that. let’s say 7.30 for argument’s sake. Whatever the actual time, it was pretty early.

Essex police and fire brigade attended the incident, and the fire brigade, with all of their experience in these things, decided it was far too dangerous to allow any vehicles within 200yards of the fire. OK – no problem there.

However, at 10am when I joined the motorway heading south from Junction 8 there was no sign of anything wrong. No warning. No policeman, nothing. As I got on to the carriageway from the slip road a speed warning sign was showing ’40’ – this usually means there has been an accident and we should slow down. Three miles later and there was the back of the queue… at a complete standstill.

Today is my daughter’s birthday, and as a special treat we were taking her to see a show in London. She’s 9 and this was a big thing for her. The matinee starts at 2pm, and even at 10.10am I am thinking it is going to be OK… this is a minor problem and the police would not have let us on to the road if it was serious. The stretch between junction 8 and the next turn off is 12 miles – quite a long way, really.

A heck of a long way when it takes you over five hours to do the distance. Even longer when your daughter misses out on her special day, and even longer still when you lose ��200 of theatre tickets in the process.

So why did this happen?

At 7.30am the fire brigade informed the police that this was a major incident and no cars were to go past. What did the police do about that? They organised for cones to be placed on the M11 funnelling folk off the motorway at junction 7, and then did precisely nothing else. As a result, thousands of people joined at junction 8, or earlier, and were unaware of the delay ahead of them, with no chance of avoiding it. The police MUST have known the road was going to be closed, and yet did nothing to prevent people from joining at earlier junctions, or warning them of the delays before they got on to a stretch of road they couldn’t get off. All it needed was a patrol car at junction 8 stopping cars from joining, and another just before j8 giving cars a chance to use other routes to London or their own destinations. Instead, someone in the Police Force, with all their expensive training and years of experience thought it would be OK to allow folk on to the motorway and let them sit in a humungous queue.

And what do the police say about the problem? We heard from a radio reporter that they wanted to filter us off the motorway at Harlow (J7) but because cars were going along the hard shoulder they *couldn’t*.

That’s right – some selfish people driving along the hard shoulder prevented us all from getting off the motorway. Can you believe that? I certainly can’t. And even if it is true, what were the police doing about these blatant law breakers? Precisely nothing. And why were so many folk driving along the hard shoulder in the first place? Because the Police let them on to a road that was closed and they wanted to get off it as fast as they could. If they had been warned about the closure, perhaps they wouldn’t have got on the road in the first place.

Whichever way you look at it you and I (and anyone else caught in that mess) know it was lack of forethought or application of prior learning which caused me to miss my daughter’s birthday and lose ��200 of tickets.

But mine is a tiny part of the story.

We saw people arguing with the idiots driving along the hard shoulder, we saw children being carried away from their car and walking off to the next junction. We saw people young and old, male and female relieve themselves by the road side as time wore on – forced into indignity by the situation. We saw people leave their cars and return later with carrier bags full of provisions – some lucky folk had managed to get over the fences and walk into Harlow to shop at Tesco! We saw uncounted numbers of children bored to tears, parents at their wit’s end.

We heard on the radio how people missed their flights from Stansted, and how airlines were working hard to re-book the passengers, but worse was the story of a woman trying to get to Heathrow – she was emigrating today and had missed her flight. The airline said they wouldn’t re-book her ‘because they weren’t aware of there being adverse road conditions’. Right. Full marks to Czech airlines for that one.

So what else could the police have done?

Well before 11am (when folk were *still* allowed on to the road) they should have closed the junction. They should have also posted cars along the hard shoulder at various points (or at least posted officers) to stop the stupidity of people thinking they could jump the queue. They should (and could) have arranged for some of the central barriers to be unbolted and allow smaller vehicles through the gap to go back up to junction 8 and continue along alternative routes, reducing the number of people caught up in their mistake. They should have done the same for those folk stuck south of the M25 trying to head north, but at least those folk had the M25 to ‘escape’ to (not much of an escape route, I admit, but more chance of getting to your destination if you can at least leave the M11).

But no. We all had to go off at J7 and on to local roads there. All we could do is turn around and head back. When I got back to junction 8 I noted that (by 5.30pm) the police had at last shut off the road and were directing people on to the A120 and other local routes. Why did it take them nearly 12 hours to do this most basic of jobs? Who on earth thought it was still OK to get cars travelling along a stretch of motorway that was closed, for so long?

I mentioned prior learning. Remember 2003 when the snow fall kept folk in their cars overnight on the very same stretch, and the report from the highway agency recommending more ‘joined up thinking’? What was learned then about dealing with emergencies? So who is at fault here? No – it *isn’t* all those folk zipping along the hard shoulder – it’s the idiot who decided it was OK to let them on to the road in the first place, hours and hours after it was made clear the road would be closed.

So that is what I am paying my council tax for?

If you were in that mess today, what was the impact on you? Why not let everyone know here – leave a comment (keep it clean) and let’s send them to the highways agency and Essex Police. It’s about time someone took responsibility for these things, and became accountable for the very bad job they appear to be doing.

Edit – March 06 – click here for the response I received from the Highways Agency.